{"id":26166,"date":"2024-03-25T18:06:40","date_gmt":"2024-03-25T18:06:40","guid":{"rendered":"https:\/\/www.thepalmexperiencehotels.com\/?page_id=26166"},"modified":"2025-12-10T12:15:16","modified_gmt":"2025-12-10T12:15:16","slug":"hotel-fenix-regulations","status":"publish","type":"page","link":"https:\/\/www.thepalmexperiencehotels.com\/en\/hotel-fenix-regulations\/","title":{"rendered":"HOTEL F\u00c9NIX RULES AND REGULATIONS"},"content":{"rendered":"\n\t
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HOTEL F\u00c9NIX RULES AND REGULATIONS<\/p>\n

PREAMBLE<\/p>\n

HOTEL FENIX TORREMOLINOS, managed by the company Marganda XXI SL, with CIF B01410372, and address in<\/p>\n

Terrer street, 2. Salou 43840 (Tarragona), registration number H\/MA\/00094, issued by the Junta de Andaluc\u00eda<\/p>\n

(Andalusian Autonomous Government), in compliance with article 25 of Decree-law 13\/2020, of 18 May,<\/p>\n

establishing extraordinary and urgent measures regarding hotel establishments, coordination of alerts,<\/p>\n

promotion of digitalisation, reactivation of the cultural sector and flexibilization in different areas given the<\/p>\n

coronavirus (COVID-19) situation, approves these RULES AND REGULATIONS which establishes the rules that<\/p>\n

must be abided by users of the hotel during their stay.<\/p>\n

These regulations will comprise the conditions for admission, norms for behaviour and age, information about<\/p>\n

the inistrative organisation and people to contact in case of queries about the operation of the establishment. A<\/p>\n

list of complementary services provided by companies different from the establishment will also be specified,<\/p>\n

regulations about the admission of animals, and any other conditions for using the hotel\u2019s installations,<\/p>\n

equipment and services.<\/p>\n

This document will be at the disposal of users at reception, in Spanish and English.<\/p>\n

Users may also consult the Regulations at any time, by visiting the establishment’s website.<\/p>\n

ARTICLE ONE – ADMISSION OF GUESTS<\/p>\n

1 – Conditions for admission.<\/p>\n

1.1 – Although the hotel is an establishment for public use, admission or accommodation and be<\/p>\n

refused in the following cases:<\/p>\n

a) If the accommodation or the facilities have reached their m\u00e1ximum capacity.<\/p>\n

b) If requirements for admission established in these regulations are not met.<\/p>\n

c) In cases of behaviour that could cause danger or disturbance to other people, either<\/p>\n

guests or otherwise, or hinder the normal activities of the establishment.<\/p>\n

d) Due to inappropriate clothing. Interior restaurant areas and main public areas may not<\/p>\n

be accessed while wearing a swimming costume, for example. It will be necessary to be<\/p>\n

wearing at least a t-shirt and shorts to access dining rooms and interior bar-cafeteria.<\/p>\n

Access to the restaurant wearing a swimming costume or flip-flops and gentlemen<\/p>\n

wearing shorts and sleeveless shirts Will not be allowed.<\/p>\n

e) If the person does not present minimum standards of hygiene.<\/p>\n

g) If the person is bearing weapons or objects that could be used as weapons, except,<\/p>\n

according to specific legislation, these people are members of the Police or bodyguards<\/p>\n

belonging to private companies, and they access the establishment for work purposes.<\/p>\n

h) If the person is consuming or displays symptoms of having consumed narcotic or<\/p>\n

psychotropic substances, and people displaying evident signs of drunkenness. Anyone<\/p>\n

causing intentional damage to the installations, uproar or disturbance, especially after<\/p>\n

complaints made by other guests, will be expelled.<\/p>\n

i) After the closing time of the establishment.<\/p>\n

j) Due to the country\u2019s health situation at the time of approval of this regulation, users of<\/p>\n

the establishment who do not comply with the prevention and control regulations<\/p>\n

established by the authorities may also be refused access.<\/p>\n

1.2 – Failure by the guest to comply with the rules established in these Regulations or with the basic obligations<\/p>\n

of coexistence may result in the adoption of proportionate corrective measures aimed at restoring order,<\/p>\n

tranquility, and respect for the facilities and for other guests. Such measures will always be applied with<\/p>\n

prudence, proportionality, and full respect for the guest\u2019s rights as a consumer.In cases of serious or repeated non-compliance that causes disturbances, material damage, or seriously affects<\/p>\n

coexistence within the establishment, the Hotel Management may terminate the accommodation contract in<\/p>\n

advance and require the guest to immediately leave the premises, without entitlement to any refund for unused<\/p>\n

nights, without prejudice to any claims that may arise for the damages caused.<\/p>\n

Whenever the situation requires the preservation of the safety of persons, property, or the proper functioning<\/p>\n

of the establishment, and the guest refuses to comply with staff instructions or to leave the premises, the hotel<\/p>\n

may request the intervention of the Law Enforcement Authorities, in accordance with applicable regulations, in<\/p>\n

order to enforce the adopted measures.<\/p>\n

In any case, a person refused access will be obliged to pay for the services consumed up to the moment of<\/p>\n

prohibition of access to the establishment.<\/p>\n

Nobody will be refused access or restricted in the free use of installations, services and accommodation in this<\/p>\n

hotel on the grounds of sex, disability (with or without a guide dog), religion, opinion or any other personal or<\/p>\n

social characteristic.<\/p>\n

2 – Requirements for admission.<\/p>\n

2.1 – In compliance with legislation regarding obligations of registration with documentation for natural or legal<\/p>\n

persons wishing to stay in the hotel, it will be necessary to fill in an admission document on arrival, and at that<\/p>\n

moment, they Will be informed of their rights and obligations as a customer, as well as the existence of<\/p>\n

these Rules and Regulations.<\/p>\n

2.2 – As well as completing the admission document, guests must present an official identification document<\/p>\n

which will also be consulted for the hotel to complete the register of travellers as required by legislation.<\/p>\n

2.3 – Once the admission document has been filled in and signed, a copy Will be handed over to the guest, which<\/p>\n

will contain at least the name, classification and registration code in the establishment’s Tourism Register of<\/p>\n

Andalusia, identifying the room, number of people who will be occupying it, arrival and departure dates, meal<\/p>\n

plan, the total price of the stay if the accommodation contract has been signed between the user and the hotel<\/p>\n

directly, handing over, in this case, the corresponding original document as a contract.<\/p>\n

2.4.- Complementary services offered and provided by this establishment or other persons or entities will be<\/p>\n

detailed at reception and formalised in the corresponding documents, and they will be paid for according to the<\/p>\n

established conditions.<\/p>\n

3 – Rights<\/p>\n

Users of this establishment have the following rights:<\/p>\n

a) To receive truthful, sufficient, comprehensible and unequivocal information before their stay, as well as<\/p>\n

the full final price, including taxes, with a breakdown (if applicable) of the amounts of increases or<\/p>\n

discounts applied to any possible offer.<\/p>\n

b) c) d) e) To receive documents accrediting the contract terms.<\/p>\n

To access the establishment according to the contract terms.<\/p>\n

To receive services according to the established conditions.<\/p>\n

To have their security, safety of their property and privacy duly guaranteed in the hotel. To be informed<\/p>\n

of any temporary situation that could alter their rest and peace of mind.<\/p>\n

f) To receive information about the installations or services that entail any risk and the safety measures<\/p>\n

adopted.<\/p>\n

g) h) To receive a bill or receipt with the price paid for the services supplied.<\/p>\n

To submit complaints and claims and obtain information about the procedure for presenting them and<\/p>\n

their treatment.<\/p>\n

i) To consult the terms of the privacy policy published on our website.4 – Obligations<\/p>\n

Users of this establishment have the following obligations:<\/p>\n

a) To respect rules of behaviour and hygiene for adequate use of the establishment.<\/p>\n

b) To respect these rules and regulations.<\/p>\n

c) To respect the agreed date of departure from the establishment, leaving the room free.<\/p>\n

d) To pay for services consumed up to the moment they are presented with the bill or within the agreed<\/p>\n

period. The submission of a complaint will not be cause for exemption of payment.<\/p>\n

e) To respect the establishment, its installations and equipment.<\/p>\n

f) To respect the surroundings.<\/p>\n

g) To accredit being a user by displaying the admission document when requested to do so.<\/p>\n

h) To respect areas restricted due to age or rates hired.<\/p>\n

i) Respect guest quiet hours. To ensure the well-being, tranquility, and proper rest of all guests, quiet hours<\/p>\n

are established from 11:00 PM to 8:00 AM the following day.<\/p>\n

During this period, guests must:<\/p>\n

\u2022 Avoid noise or behavior that may cause unnecessary disturbance or disrupt the rest of other guests,<\/p>\n

whether in rooms, corridors, or common areas.<\/p>\n

\u2022 Refrain from activities that disrupt coexistence or the order of the establishment.<\/p>\n

\u2022 Follow the instructions given by hotel staff aimed at preserving silence and tranquility during this time<\/p>\n

frame.<\/p>\n

This rule will be applied with criteria of proportionality, respect, and reasonableness, without prejudice<\/p>\n

to the normal and legitimate use of the facilities by guests, in accordance with consumer protection<\/p>\n

regulations and sectoral provisions relating to tourist accommodation.<\/p>\n

Repeated non-compliance with this obligation may result in the corrective measures set out in these<\/p>\n

Regulations or, where applicable, in the relevant tourism legislation.<\/p>\n

ARTICLE TWO – NORMS OF BEHAVIOUR AND OPERATION<\/p>\n

1 – Reservation<\/p>\n

1.1 – All reservations will include the date of the stay, amount and type of room\/s including meal rate, cancellation<\/p>\n

policy and complementary services hired, including the total price and a breakdown of items, except if it is a<\/p>\n

package deal at an agreed global price.<\/p>\n

1.2 – Before making your reservation, and through the same channel used to make it, or any other you may<\/p>\n

choose, you will be informed of your rights and obligations, among others, about the cancellation policy for the<\/p>\n

reservation, which will have the following conditions:<\/p>\n

a) b) c) d) If the reservation is cancelled with less than two days\u2019 notice (48 hours), you will be required to pay<\/p>\n

one night’s stay for every ten or fraction.<\/p>\n

If the user were to leave the room before the date specified in the reservation, they will be billed<\/p>\n

for the services consumed up to that momento plus a penalisation of one night for each ten or<\/p>\n

fraction of the remaining days.<\/p>\n

In the case of non-refundable rates, the agreed conditions will be applicable.<\/p>\n

If the cancellation is due to force majeure circumstances, including a health crisis or emergency<\/p>\n

affecting your place of residence or the location of the establishment, paragraphs a) and b) will not<\/p>\n

be applicable, and a voucher will be issued, expiring after one year, to stay in the hotel at another<\/p>\n

time and in the same conditions, although this will be subject to availability.<\/p>\n

1.3 – Hotel confirmation of a reservation will be understood as a contract for tourist accommodation, with a<\/p>\n

physical or electronic record at your disposal.1.4- Once you have obtained confirmation of your reservation, it will be available for you on the agreed date.<\/p>\n

1.5 – If the reservation is confirmed with no payment in advance, it will be maintained up to the agreed time, and<\/p>\n

if no time has been agreed, the reservation will be maintained until 20:00 of the agreed day.<\/p>\n

1.6 – If any advance payment has been made as a deposit, the reservation will be maintained, with no time limit,<\/p>\n

for the number of days covered by the deposit, unless expressly agreed otherwise.<\/p>\n

2 – Price.<\/p>\n

2.1 – Guests must pay for the services consumed up to the moment they are presented with the bill, or within<\/p>\n

the agreed period. The submission of a complaint will not be cause for exemption of payment.<\/p>\n

2.2 – Payment can be by prior bank transfer, bank card (Visa, Mastercard, Maestro or American Express) or in<\/p>\n

cash up to the legal limit established.<\/p>\n

2.3 – If payment of the services is required in advance, this will be expressly announced in our publicity.<\/p>\n

2.4.- If bank card data is requested, the publicity will specify if this will be used to guarantee contract compliance<\/p>\n

or as payment in advance.<\/p>\n

2.5.- On making a reservation, the hotel reserves the right to request an advance of the price as a deposit, which<\/p>\n

will be understood as part payment of the final amount due for the services consumed.<\/p>\n

2.6 – The hotel reserves the right to make the corresponding charges for damages to the installations, furnishings<\/p>\n

and elements of the establishment caused by negligence or misuse.<\/p>\n

2.7 – The hotel will not be responsible for payments of services not supplied by or in the establishment, nor for<\/p>\n

the use of tools, equipment and other services provided outside the premises of the hotel, nor for the behaviour<\/p>\n

of personnel not employed by the hotel, unless expressly indicated in the conditions and fees.<\/p>\n

2.8 – The fees and conditions for the different modes of accommodation, restaurant services, congress events,<\/p>\n

banquets, laundry services, safe deposit rental, deposits for using swimming pool towels and own or outsourced<\/p>\n

complementary services are detailed at reception and are at the disposal of guests.<\/p>\n

2.9. – Billing for accommodation will be calculated by days, according to the number of overnight stays. The<\/p>\n

minimum charge for accommodation will be the amount of one overnight stay or day, which will be understood<\/p>\n

as ending at 12:00 on the day after admission.<\/p>\n

2.10 – At any time and prior presentation of a bill and the receipts, the establishment may require users to pay<\/p>\n

for services provided apart from accommodation, even if payment of accommodation had been agreed in<\/p>\n

advance.<\/p>\n

2.11.- Natural or legal persons supplying complementary services within the premises of this hotel will be<\/p>\n

responsible for their personnel and their behaviour and work, maintenance, prices and anything related to their<\/p>\n

services. The room used for these services will clearly identify the owner of the business.<\/p>\n

2.12 – This establishment may request a guarantee of the payment of services hired, according to legislation, and<\/p>\n

charge the corresponding users for any damages caused to installations, furnishings and other establishment<\/p>\n

elements due to negligence or misuse.<\/p>\n

The rooms will also have an information directory with the prices of the most common Services.<\/p>\n

Invoices will only be provided for accommodation and services directly hired by the user.3.- Payment for complementary services<\/p>\n

3.1. The complementary services associated with tourist accommodation, such as bars, restaurants,<\/p>\n

vending machines, etc., may only be paid for using a cashless bracelet to be recharged with funds<\/p>\n

from the customer.<\/p>\n

3.2. The coin bracelet shall be provided by the establishment at no additional cost.<\/p>\n

3.3. The recharge of funds may be done in cash or by payment card.<\/p>\n

3.4. Customers shall be responsible for the safekeeping and correct use of the same. The loss will<\/p>\n

not entail any cost for the client, but the establishment declines any type of responsibility with<\/p>\n

respect to the funds existing in the card at the time of the loss.<\/p>\n

3.5. At the end of the stay, the establishment will reimburse the customer for any unused credit.<\/p>\n

4 – Period of occupation<\/p>\n

4.1 – Guests will have the right to occupy the room from 14:00 hours on the first day of the<\/p>\n

reservation until 12:00 hours on the last. At times of maximum occupation of the establishment or<\/p>\n

in exceptional situations, there may be a delay in the availability of the room, which will be no longer<\/p>\n

than two hours.<\/p>\n

In any case, you will be able to access the establishment\u2019s common areas from 12:00 hours of the<\/p>\n

arrival day.<\/p>\n

4.2 – Unless agreed otherwise, extending the stay in the room after the reserved time will require<\/p>\n

the payment of a fee for \u201clate check-out\u201d.<\/p>\n

4.3 – Users may remain accommodated for more days than those specified in the admission<\/p>\n

document as long as there is a prior agreement, subject to availability. In case of agreement, it will<\/p>\n

be understood as an extension of the first contract, which will be recorded in the admission<\/p>\n

document.<\/p>\n

5 – Prohibitions<\/p>\n

5.1 – The occupation and stay of two people in a room hired as single will not be allowed. If this<\/p>\n

occurs, the charge will be as established for double use.<\/p>\n

5.2 – It is forbidden to smoke on the establishment\u2019s premises, except in expressly designated areas.<\/p>\n

5.3 – It is forbidden to play with balls or similar equipment in areas not specifically provided for this<\/p>\n

use.<\/p>\n

5.4 – It is forbidden to use devices, instruments or music reproduction equipment at a volume that<\/p>\n

disturbs other guests.<\/p>\n

5.5 – It is forbidden to consume food or drink outside your room that has not been purchased in the<\/p>\n

establishment.<\/p>\n

5.6 – For hygiene reasons, it is forbidden to consume food in the swimming pools or gardens, except<\/p>\n

in areas under the control of bars and restaurants.<\/p>\n

5.7 – Children are not allowed to use the lifts without being accompanied by an adult responsible for<\/p>\n

them.5.8 – Animals are not allowed in the establishment, except guide dogs.<\/p>\n

5.9 – It is not allowed to walk around the common areas barefoot or bare-chested. Access to the<\/p>\n

restaurant wearing a swimming costume or flip-flops and gentlemen wearing shorts and sleeveless<\/p>\n

shirts will not be allowed.<\/p>\n

5.10 – It is not allowed to hang clothing on the balcony railings; use the clothes horses available on<\/p>\n

the terrace of each room instead.<\/p>\n

5.11 – It is expressly forbidden to use, consume or store dangerous products and substances on the<\/p>\n

premises, as defined in public health legislation.<\/p>\n

5.12 – It is totally forbidden to cook in the rooms or use electric kettles without the management’s<\/p>\n

authorisation.<\/p>\n

5.13.- The practice of “balconing” is expressly forbidden, understood as going from balcony to<\/p>\n

balcony, or jumping into the swimming pool from it, or any similar activity that endangers the<\/p>\n

physical integrity of people (including the client) or things.<\/p>\n

6 – Basic clothing and cleanliness rules<\/p>\n

6.1 \u2013 Except in deck chair, swimming pool and beach areas, the user must be clothed according<\/p>\n

to the etiquette required for the services, such as dinner.<\/p>\n

6.2 – It is forbidden to walk barefoot in the establishment, except in the deck chair, swimming<\/p>\n

pool and beach areas.<\/p>\n

6.3 – Please use the litter bins and ashtrays.<\/p>\n

7 – Use of installations and common areas<\/p>\n

For everyone’s safety, guests should use the installations and common areas in accordance with their intended<\/p>\n

use, respecting the maximum capacity indicated, as well as the hygiene and health regulations imposed by the<\/p>\n

public authorities or by the hotel.<\/p>\n

Guests will be responsible for damage to the installations and common areas if used for purposes other than<\/p>\n

their intended purpose.<\/p>\n

According to the season, the different services offered may have different opening and closing times. The<\/p>\n

establishment reserves the right to refuse admission outside the established times. Access may also be denied if<\/p>\n

the maximum authorised capacity has been reached or if indicated in the limits for admission, thus harming the<\/p>\n

working programme of these services. Said services, details of their scheduled times, prices and conditions of<\/p>\n

use are exhibited at the access to them and summarised in the room directories, which also contain information<\/p>\n

about emergency evacuation and free services.<\/p>\n

8 – Minors<\/p>\n

Minors staying in the hotel must always be under the supervision of an adult.<\/p>\n

9 – Safe deposit boxes<\/p>\n

Each accommodation contains a safe deposit box free of charge. The room directories will indicate<\/p>\n

the terms and conditions of use of this service. The establishment will accept no responsibility for<\/p>\n

the loss of valuables that are not kept in these boxes..<\/p>\n

10 – Room cleaning service and Directory\u27a2 The room cleaning service will be carried out from 9.00 to 15:00 hours. Hotel reception<\/p>\n

should be informed of any need for cleaning outside this timeframe.<\/p>\n

\u27a2 If a guest needs the cleaning service at a specific time, they should request it at<\/p>\n

reception.<\/p>\n

\u27a2 For their safety, room attendants will clean your room when nobody is present.<\/p>\n

\u27a2 If you want your room cleaned, you can hang the \u201cPlease clean the room\u201d notice on the<\/p>\n

outside door handle.<\/p>\n

\u27a2 If you wish to be left alone, hang the \u201cplease do not disturb” notice (on request at<\/p>\n

reception).<\/p>\n

\u27a2 You can consult the directory by using the QR codes in the room.<\/p>\n

\u27a2 All elements in the room are disinfected after the departure of every guest, using<\/p>\n

products certified by the health department and following a rigorous protocol.<\/p>\n

11 – Swimming pools and gardens<\/p>\n

They can be used and enjoyed free of charge. The room directories will indicate times and conditions<\/p>\n

for use, which are the following:<\/p>\n

It is forbidden to use the swimming pools outside the times established by the hotel, as the<\/p>\n

maintenance personnel will be cleaning them and chlorinating the water. The establishment will<\/p>\n

accept no liability for any harm produced to people or damage to belongings if these times are not<\/p>\n

respected. It is forbidden to use pool floaters, balls and similar objects.<\/p>\n

For the benefit of other people, the grass and plants, it is forbidden to dive into the water in an<\/p>\n

inverted position, headfirst. It is also forbidden to play with balls or similar elements in the gardens.<\/p>\n

The swimming pools haven\u00b4t a lifeguard, Parents or tutors of minors must ensure that they do not<\/p>\n

use the swimming pools or supervise them under their responsibility. For hygiene reasons, it is<\/p>\n

mandatory to wear a swimming costume and not enter the pools with diapers or similar items.<\/p>\n

It is forbidden to use room towels, blankets, etc. in the swimming pool and garden areas.<\/p>\n

The use of sun loungers is free and cannot be reserved in advance. Personal belongings or towels<\/p>\n

left on an unoccupied lounger for more than 30 minutes will be removed by staff if other guests are<\/p>\n

waiting. Please respect this procedure to ensure fair use.<\/p>\n

12 – Tips and suggestions<\/p>\n

\u27a2 Keep an eye on your baggage. Do not leave it unattended.<\/p>\n

\u27a2 When on the beach and in the swimming pool, keep an eye on your belongings, do not leave<\/p>\n

them unattended.<\/p>\n

\u27a2 Keep the door of your room closed when it is occupied. Close the door of your room when you<\/p>\n

leave and check that it is correctly closed, even if you are only leaving the room for a brief moment.<\/p>\n

\u27a2 Close your baggage when it is not in use and keep it in your cupboard. Always lock your luggage<\/p>\n

if possible.<\/p>\n

\u27a2 Never leave jewels, money or valuable objects on display in your room.<\/p>\n

\u27a2 Immediately inform hotel management of anything abnormal such as: suspicious people in the<\/p>\n

corridor, repeated phone calls of unidentified people, unknown people knocking on the door of<\/p>\n

your room, or nobody at the door when you open it.<\/p>\n

\u27a2 If you have left your key in the room or lost it, only Reception staff are authorised to give you a<\/p>\n

replacement key.<\/p>\n

\u27a2 Never allow anyone into your room with an unrequested delivery.<\/p>\n

\u27a2 If you observe any damage or anomaly, please contact reception.<\/p>\n

\u27a2 Your room has a 220-volt electrical mains supply.\u27a2 Please respect the room areas during the night and siesta-time, and in general, avoid making<\/p>\n

unnecessary noise.<\/p>\n

\u27a2 Please use the installations properly, respecting the hotel furnishings and gardens.<\/p>\n

\u27a2 Please respect the time schedules of hotel installations.<\/p>\n

\u27a2 If a fire and evacuation drill is carried out during your stay, we would appreciate your<\/p>\n

participation.<\/p>\n

\u27a2 Some time schedules may vary according to the time of the year.<\/p>\n

\u27a2 To guarantee guests\u2019 safety, privacy and peace of mind, this establishment has electronic<\/p>\n

surveillance equipment with permanent recording systems in gardens, corridors and other common<\/p>\n

areas.<\/p>\n

ARTICLE THREE – INFORMATION ABOUT THE ADMINISTRATIVE<\/p>\n

ORGANIZATION OF THE HOTEL.<\/p>\n

1 – Doubts and queries.<\/p>\n

In case of a doubt or query regarding the operation of this establishment, you can contact the<\/p>\n

reception staff or the Customer Attention Service, who will give you an answer or contact staff that<\/p>\n

can solve your doubt or query. The Hotel Manager Will be ultimately responsible for solving your<\/p>\n

doubt or question.<\/p>\n

ARTICLE FOUR – INFORMATION ABOUT COMPLEMENTARY SERVICES APART FROM<\/p>\n

THOSE DIRECTLY SUPPLIED BY THE HOTEL.<\/p>\n

1 – Services provided by third parties<\/p>\n

1.1 – Our establishment offers excursions and other services and experiences provided by outside<\/p>\n

companies. You can obtain information about these at the reception desk or Customer Attention<\/p>\n

Service.<\/p>\n

1.2 – This Hotel will not be liable for services provided by outside companies.<\/p>\n

1.3 – Scheduled times for activities and musical performances could be modified without prior<\/p>\n

notice.<\/p>\n

1.4 – The PARKING AND GARAGE service is exclusively for hotel guests and will be subject to the<\/p>\n

availability of parking spaces.<\/p>\n

\u27a2 The fee for this service is 20\u20ac per 24 hours of parking.<\/p>\n

\u27a2 A parked car should only occupy one parking space. The spaces reserved for vehicles of disabled<\/p>\n

people must be respected.<\/p>\n

\u27a2 Vehicles parked in the space reserved for disabled people should display the mandatory card in<\/p>\n

the window.<\/p>\n

\u27a2 It is not allowed to park vehicles at the main Hotel entrance for safety reasons. This will only be<\/p>\n

allowed for loading and unloading luggage.ARTICLE FIVE – INFORMATION ABOUT SERVICES PROVIDED DIRECTLY BY THE<\/p>\n

HOTEL.<\/p>\n

This hotel offers users the following services: Reception, Laundry-Dry cleaning; Restaurant and Bar;<\/p>\n

Swimming pool and Gym, among others.<\/p>\n

You can find information about these services below:<\/p>\n

RECEPTION<\/p>\n

Reception is in charge of carrying out check-in procedures and handing out room keys or cards. The<\/p>\n

hotel manager, together with the reception staff and, if applicable, concierge service, are<\/p>\n

responsible for relations with guests for all internal hotel affairs and providing information and<\/p>\n

advice about these. There is also an app through which guests can directly contact this department.<\/p>\n

In accordance with Royal Decree 933\/2021, of October 26, which establishes the documentary registration and<\/p>\n

information obligations of individuals or legal entities engaged in accommodation and vehicle rental activities,<\/p>\n

as of December 2, 2024, it is mandatory for accommodation establishments located in Spain to collect data from<\/p>\n

travelers and communicate it electronically to the department of the Secretary of State for Security under the<\/p>\n

Ministry of the Interior.<\/p>\n

According to this regulation, the collection and communication of such data aim to prevent terrorism and other<\/p>\n

forms of organized crime.<\/p>\n

As a traveler, you may contact the Ministry of the Interior to file complaints or claims regarding the processing<\/p>\n

of these data. To do so, you must complete the electronic form available through the following link:<\/p>\n

https:\/\/sede.mir.gob.es\/opencms\/export\/sites\/default\/es\/procedimientos-y-servicios\/formular-queja-o-<\/p>\n

sugerencia\/”<\/p>\n

LAUNDRY – DRY CLEANING<\/p>\n

Your room has information about the conditions of these services, prices and clothing delivery and<\/p>\n

collection times.<\/p>\n

This establishment will not be held liable for garments that, due to their condition or composition,<\/p>\n

shrink, lose their colour or deteriorate.<\/p>\n

RESTAURANT<\/p>\n

The timetable for the different services offered by the restaurant-buffet is the following:<\/p>\n

BREAKFAST 8:00 \u2013 11:00<\/p>\n

LUNCH 13:00 \u2013 15:00<\/p>\n

DINNER 19:30 \u2013 22:00<\/p>\n

This timetable could be modified due to possible changes in maximum authorised capacity, legal<\/p>\n

regulations or hotel decision.<\/p>\n

In the rest of the bar and restaurant areas, a la carte meals are served from 12.00 to 22.00 hours.<\/p>\n

\u27a2 It is not allowed to take food out of the restaurant-buffet.<\/p>\n

\u27a2 Before entering the dining rooms, guests must exhibit their admission<\/p>\n

documents or cashless band to the hotel staff, to be charged for the products they consume according t<\/p>\n

o their regime.<\/p>\n

EARLY BREAKFAST SERVICE<\/p>\n

If a guest is to leave before the opening time of the restaurant, they can receive a cold breakfast<\/p>\n

which will be handed over in picnic or another format, depending on the establishment’s internal<\/p>\n

protocol. To receive this cold breakfast, the guest must notify reception the day before.BOARDS<\/p>\n

The accommodation regimes available are described below:<\/p>\n

Bed and breakfast:<\/p>\n

In the bed and breakfast regime, breakfast is included*.<\/p>\n

Half Board<\/p>\n

In the half board regime, breakfast* and dinner* are included, but without drinks. Prices will be<\/p>\n

according to consumption, with an extra charge.<\/p>\n

Full Board<\/p>\n

In the full board regime, breakfast*, the dinner* of the arrival day and the lunch * of the departure<\/p>\n

day are included, not including drinks in lunch or dinner. Prices according to consumption with an<\/p>\n

extra charge.<\/p>\n

*All restaurant services may be a la carte or buffet, as decided by the hotel.<\/p>\n

BARS<\/p>\n

\u27a2 The hotel bars open from 11.00 to 00.00h.<\/p>\n

\u27a2 This timetable could be modified by possible changes in maximum authorised<\/p>\n

capacity, legal regulations or hotel decision.<\/p>\n

\u27a2 The bars have a beverage menu and a snacks menu.<\/p>\n

OUTDOOR AND INDOOR SWIMMING POOLS AND JACUZZI<\/p>\n

\u27a2 These services are open from 10.00 to 18.00h.<\/p>\n

\u27a2 The actual schedule could be altered due to capacity regulations, legal imperative or hotel ecision;<\/p>\n

please consult the current timetable at the hotel reception.<\/p>\n

\u27a2 Children under the age of 10 are not allowed to use the swimming pools without being<\/p>\n

accompanied by an adult.<\/p>\n

\u27a2 Access to the swimming pool is exclusively for hotel guests and those who have paid the access<\/p>\n

fee, if applicable.<\/p>\n

\u27a2 The access of salespeople and\/or masseurs from outside is not allowed.<\/p>\n

\u27a2 It is mandatory to shower before swimming in the pool.<\/p>\n

\u27a2 It is not allowed to use balls, floaters, etc., in the swimming pool, except floats for children.<\/p>\n

\u27a2 The use of deck chairs in the swimming pool area is free of charge.<\/p>\n

\u27a2 It is forbidden to use room towels in the swimming pool or beach.<\/p>\n

\u27a2 It is forbidden to enter glasses or other glass objects in the swimming pool and beach areas.<\/p>\n

\u27a2 It is forbidden to consume food or drinks in the swimming pool\/beach that ave not been purchased<\/p>\n

in the Hotel.<\/p>\n

\u27a2 Please use the litter bins and ashtrays.<\/p>\n

\u27a2 It is not allowed to reserve deck chairs; they can only be occupied if the guest is in the area.<\/p>\n

\u27a2 Guests are informed that if deck chairs with towels on them have been unused for 30min or<\/p>\n

more, the towel will be removed so that another guest the use the chair.<\/p>\n

RENTING SWIMMING POOL TOWELS<\/p>\n

\u27a2 Pool towels are available for guests at reception. There is a daily rental cost and a deposit to<\/p>\n

be paid. Subsequent towel-washing will be billed at the prices and under the conditions specified in<\/p>\n

the room directories.GYM<\/p>\n

\u27a2 The establishment has this facility free of charge for its users, including outdoor facilities. For<\/p>\n

safety reasons, only those over 18 years of age are allowed to use it, provided with a towel, clothes<\/p>\n

and sports footwear suitable for this type of facility.<\/p>\n

\u27a2 The gym is open from 10.00 to 18.00h. The actual schedule could be altered due to capacity<\/p>\n

regulations, legal imperative or the hotel’s decision; please consult the current timetable at the hotel<\/p>\n

reception.<\/p>\n

\u27a2 The gym is only for doing physical exercise.<\/p>\n

\u27a2 It is required to use your towel for hygiene reasons and to avoid deteriorating the machines.<\/p>\n

\u27a2 It is totally forbidden to smoke or consume alcoholic drinks in this area.<\/p>\n

\u27a2 The maximum number of people in the gym at the same time will be two.<\/p>\n

\u27a2 For the benefit of everyone, please put the material used back in its corresponding location when<\/p>\n

you finish with it. Likewise, please be careful with the material to avoid premature wear.<\/p>\n

\u27a2 If you have any questions or notice any faults, please inform Reception or Customer Attention as<\/p>\n

soon as possible.<\/p>\n

WIFI SERVICE<\/p>\n

\uf0d8<\/span> WIFI service INCLUDED in all the establishment for the clients. In order to access this service<\/p>\n

the customer must register by providing an email address.<\/p>\n

ANIMATION<\/p>\n

\u27a2 There will be an animation service in the hotel during the season, with activities for all ages. The<\/p>\n

calendar of activities and times can be seen on the animation notice board in the reception area.<\/p>\n

CURRENCY EXCHANGE<\/p>\n

\u27a2 This service is exclusively for guests. There will be a panel with the exchange rates and currencies<\/p>\n

accepted by the hotel, in a visible location where the service is offered.<\/p>\n

\u27a2 Guests must identify themselves with their ID document or passport to cash traveller\u2019s cheques<\/p>\n

or use them for payment. The staff offering this service are not experts in foreign currency or<\/p>\n

traveller\u2019s cheques, so in case of any discrepancy in the signatures or doubts regarding the<\/p>\n

authenticity of these documents or the currency, they may refuse to carry out the operation.<\/p>\n

ARTICLE SIX.- INFORMATION FOR GUESTS REGARDING INSTALLATIONS THAT COULD<\/p>\n

HAVE A RISK AND THE SAFETY MEASURES ADOPTED.<\/p>\n

1 – Safety of installations and services.<\/p>\n

1.1 – All of the hotel’s installations and services are equipped with measures to favor or guarantee<\/p>\n

your safety at all times.<\/p>\n

1.2 – Nevertheless, if you think that the use of some installation or service could be a risk for your<\/p>\n

health or physical integrity, please contact our Customer Attention service for information and to<\/p>\n

dispel any concern.<\/p>\n

1.3 – In any case, if you have any doubts about the health or physical integrity risks of using any<\/p>\n

installation or service, please choose another service or installation.ARTICLE SEVEN.- ADMISSION OF ANIMALS AND PETS<\/p>\n

1.- General Regime<\/p>\n

In accordance with the provisions of article 29.2 of Law 7\/2023, of 28 March, on the protection of<\/p>\n

the rights and welfare of animals, and other regional and municipal legislation, users are informed<\/p>\n

that the establishment does not admit the presence or stay of pets in its facilities.<\/p>\n

2.- Specifications for assistance dogs belonging to State Security Forces and Bodies, and people<\/p>\n

with disabilities.<\/p>\n

Exempt from this prohibition are assistance dogs used by the State Security Forces and Corps, in<\/p>\n

accordance with the legislation that regulates them.<\/p>\n

Likewise, the presence and stay of dogs that assist people with any type of disability or certain health<\/p>\n

conditions will be permitted.<\/p>\n

In accordance with the provisions of the applicable legislation, the right of access and stay of<\/p>\n

assistance dogs may be denied in the following circumstances:<\/p>\n

– When the assistance dog shows obvious signs of poor hygiene or clear symptoms of illness,<\/p>\n

such as diarrhoeal stools, abnormal secretions or open wounds.<\/p>\n

– When there is an imminent and serious risk to the physical integrity of persons or the dog<\/p>\n

itself.<\/p>\n

– When a decision has been taken by the competent authority to suspend or revoke the<\/p>\n

assistance dog status.<\/p>\n

The right of access shall not be exercised in the following areas and places:<\/p>\n

– Food processing areas and those for exclusive access by staff of restaurants, bars,<\/p>\n

cafeterias and other places intended for catering.<\/p>\n

– Swimming pool area.<\/p>\n

In order to exercise the right of access, the person using the assistance dog, shall:<\/p>\n

– Check availability at the time of booking.<\/p>\n

– Proof of the condition of assistance dog duly authorised by the competent body, as well<\/p>\n

as that of user of the same at the time of making the reservation.<\/p>\n

– To provide the civil liability insurance policy when required by the hotel staff.<\/p>\n

– To keep the dog at their side and controlled with restraint when roaming around the hotel<\/p>\n

establishment’s common areas and spaces.<\/p>\n

January 2026 edition<\/p>\n\t\t\n