Hotel Palmasol 4*

Nice smallish hotel, lovely gardens and pool area. Rooms are a good size but hardly any drawer space. The bathroom is quite small and again no space for your bits... read more and bobs.

We arrived at the hotel at 23:10 for our 6night holiday and, unfortunately, had already missed our first night of all-inclusive. Unlike other hotels we have stayed in, no food... read more was offered upon late arrival, which was disappointing. My parents initially found their allocated room had no functioning air-conditioning. After reporting this, they were moved to another room which, while serviceable, did not have the walk-in shower they had expected but instead a bath. In addition, the patio door was extremely difficult to open, although this was repaired the following morning. The hotel operates a wristband system which serves both as a room key and for obtaining drinks. In principle this is convenient, but in practice the wristbands frequently deactivated, requiring repeated trips to reception for reactivation. Despite booking for three adults, our room was regularly supplied with only two towels, which was inadequate. The provided toiletries also ran out during our stay, and on one occasion items were misplaced – with hand soap placed in the shower and body lotion left as hand soap. To the hotel’s credit, this was quickly resolved after contacting reception. On a positive note, the meals in the restaurant once again offered a very good choice, and the desserts in particular were delicious. This was a strong point of the stay and much appreciated. On departure day, we were required to check out at 12 noon, but our transfer was not scheduled until 18:00. The hotel does not continue to provide all-inclusive service after checkout, which was disappointing, though we were eventually granted access until 15:00. My parents opted to purchase food afterwards but found the €3 charge for a bottle of water excessive. Future guests should be mindful of flight times to ensure they receive full value from the all-inclusive package. One further highlight was my son’s 18th birthday, which took place during our stay. I arranged through the hotel for a birthday cake (€21), which was beautifully prepared and presented by the kitchen team, accompanied by staff singing “Happy Birthday.” This thoughtful gesture was much appreciated and made the occasion feel special. We last visited Hotel Palmasol in 2023 and had a faultless experience. Unfortunately, on this occasion, attention to detail appeared to have slipped. While there were some positives, overall we left disappointed and, regrettably, would not return.

- Rooms are clean and nothing is dirty, breakfast has a lot of choice for everyone, but I think it's late that you can only have breakfast from 8:00. If... read more you go somewhere on time then you can't have breakfast and you get a bag with some dry bread etc. If they are smart they will serve breakfast at 7:00. But for the rest everything was good