Hotel Palmasol 4*

Clean, reception good, room cleaners excellent. I like smart dress for evening meal. Excellent continental and full English breakfast. ALL staff friendly and helpful. Can highly recommend.

We arrived at the hotel at 23:10 for our 6night holiday and, unfortunately, had already missed our first night of all-inclusive. Unlike other hotels we have stayed in, no food... read more was offered upon late arrival, which was disappointing. My parents initially found their allocated room had no functioning air-conditioning. After reporting this, they were moved to another room which, while serviceable, did not have the walk-in shower they had expected but instead a bath. In addition, the patio door was extremely difficult to open, although this was repaired the following morning. The hotel operates a wristband system which serves both as a room key and for obtaining drinks. In principle this is convenient, but in practice the wristbands frequently deactivated, requiring repeated trips to reception for reactivation. Despite booking for three adults, our room was regularly supplied with only two towels, which was inadequate. The provided toiletries also ran out during our stay, and on one occasion items were misplaced – with hand soap placed in the shower and body lotion left as hand soap. To the hotel’s credit, this was quickly resolved after contacting reception. On a positive note, the meals in the restaurant once again offered a very good choice, and the desserts in particular were delicious. This was a strong point of the stay and much appreciated. On departure day, we were required to check out at 12 noon, but our transfer was not scheduled until 18:00. The hotel does not continue to provide all-inclusive service after checkout, which was disappointing, though we were eventually granted access until 15:00. My parents opted to purchase food afterwards but found the €3 charge for a bottle of water excessive. Future guests should be mindful of flight times to ensure they receive full value from the all-inclusive package. One further highlight was my son’s 18th birthday, which took place during our stay. I arranged through the hotel for a birthday cake (€21), which was beautifully prepared and presented by the kitchen team, accompanied by staff singing “Happy Birthday.” This thoughtful gesture was much appreciated and made the occasion feel special. We last visited Hotel Palmasol in 2023 and had a faultless experience. Unfortunately, on this occasion, attention to detail appeared to have slipped. While there were some positives, overall we left disappointed and, regrettably, would not return.

- Rooms are clean and nothing is dirty, breakfast has a lot of choice for everyone, but I think it's late that you can only have breakfast from 8:00. If... read more you go somewhere on time then you can't have breakfast and you get a bag with some dry bread etc. If they are smart they will serve breakfast at 7:00. But for the rest everything was good

Visited this hotel on the 2 September with my wife for a week. Staff helpful, although I did not see much management around hotel. The following was noted. bathroom old fittings... read more with chrome worn You Pay for your safe You Pay for water at evening meal - strange but not at breakfast Also pay for drinks (acceptable) Pay for pool towels or bring your own Que for sunbeds at pool. 3 star hotel that needs a bit updating No lift to downstairs restaurant and stairs are very steep, you have to use side door outside but this not published. Lifts iffy ie left hand lift door runners jam. Hotel is on a slope, for any access to the marina. Which we were not advised about, not good for the elderly. Access ramps around hotel need to be improved urgently ie made wider. No hand rail at steps next to health spa building . Pool needs to be half smokers and half for non smokers Outside bar needs a no smoking zone area as people smoke with kids around and none smokers Apart from that we had a good break, this is a good hotel that could be a great hotel for not much more effort.

Great hotel all in all! Location amazing. We asked for a high up room and we got put on the highest floor (5th). The only thing we would say is the... read more buffet could have a bit more variation on different nights, but we always found something to eat! Staff lovely and can speak fluent English. Never sunbed wars, there’s people queuing up until the pool opens at 09:30 but you will never struggle to find a good sunbed! Rooms lovely, aircon works magically as long as you have the balcony door closed. Balcony a very good suntrap. Spa facilities very good, Jaccuzi area very peaceful and private. Sauna very good. Pool clean. Food lovely. All in all: Will definitely be back. PS: Down the back there’s a gate that takes you directly to The Marina which we loved. Thank you very much Hotel Palmasol for a great stay

A little dated, but as it is at least 50 years old that's to be expected. The cleaners were lovely, friendly and helpful ( especially Amy!) and the waiting staff... read more and bar staff were lovely as well ( especially Paula, Fayza and Cristobal). The lifts are busy, so we often walked up to the fifth floor where the view to the wheel and the sea was spectacular. We had a wonderful time 🥰👌