Информация и бронирование:
+34 902041925

О нас

Customer attention

ThePalmEXPERIENCEHOTELS offers a customer attention service from 9h to 18h.

We will be at your disposal to solve any doubts that may arise as well as any problem or satisfy any need.

You can contact our customer attention service by writing to:
marketing@thepalmexperiencehotels.com
+34 902 041 925

We will be delighted to attend to your needs.

инвесторы

Что мы предлагаем?

Наше знание гостиничного менеджмента для того, чтобы максимизировать создание в соответствии с ситуацией то же самое в встроенный или внешних консультантов по управлению.

Комплексное управление

Мы предлагаем комплексное обслуживание, в котором мы принимаем на себя все оперативно при сохранении самобытность каждого учреждения.

Вне адвокат

Найти ниже линии гостиничного консалтинга, где ведущие специалисты в каждой области бизнеса будут сообщить вам о том, что вам нужно.

COOKIES POLICY

We use both our own and third party cookies in order to improve our services and offer publicity related to your preferences, by analysing your website usage habits. If you continue using this website, we take it that you accept the use of these cookies. You can change the configuration or obtain more information here.

First: A DEFINITION OF COOKIES

A cookie is a file that is downloaded to the user’s computer/Smartphone/tablet on accessing certain websites and it is used to store and retrieve information regarding the use of the computer on the website.

Technically, cookies are pieces of arbitrary data defined by the web server and sent to the browser. The browser sends them back to the server unmodified, thus reflecting a status (memory of previous events) in the HTTP transactions, which would otherwise be independent from this status.

Without cookies, each request for a web page or component of a web page would be an isolated event, unrelated to the rest of requests of other pages on the same site. But returning a cookie to the web server, the browser provides the server with a means to relate the current page request with previous page. As well as being defined by a web server, the cookie can also be defined by a script in language such as JavaScript, if it is supported and enabled in the web browser.

specifications suggest that browsers should support a minimum number of cookies or a minimum amount of memory to store them. Specifically, a browser is expected to be able to store at least 300 cookies of 4 kilobytes each and at least 20 cookies per server or domain.

The server establishing the cookie can specify a date for deleting it, in which case the cookie will be deleted on that date. A purchasing site could want to help potential clients by reminding them of what they have in their shopping basket, even if they close the browser without making the purchase and return later, so as to avoid needing to look for the products again. In this case, the server would create a cookie with a deletion date, according to the website designer’s wishes. If a deletion date is not established, the cookie be deleted when the user closes the browser. Therefore, defining a deletion date is a way to make the cookie survive between sessions. For this reason, cookies with a deletion date are called persistent.

For more information about cookies, you can access the following address: http://www.iabspain.net/privacidadeninternet/usuario.

THE HOTEL’S SUSTAINABILITY POLICY

Vision

The Palm Experience Hotels, its employees, heads of department and Management are aware that it is our responsibility to reduce our negative impact on the environment and to increase the awareness of personnel and third parties related to our business, so they can help us to achieve our sustainability goals.

We are committed to integrating the most important environmental practices in our company and to continuously explore new ideas to improve our respect for the environment. We consider that a balance can be achieved between giving our clients a satisfactory holiday experience and caring for our surroundings. In fact, we believe that our clients expect no less from us and will welcome our efforts to protect and promote a sustainable future.

Goals:

  • To reduce our energy (electricity and natural gas) and water consumption by 5% compared with 2014, in line with our global goal of reducing carbon emissions by 20%
  • To work with suppliers that share our commitments to sustainability and choose local suppliers when possible.
  • To increase environmental awareness among personnel and incorporate sustainability into our human resources culture.

Sustainability priorities are:

  • To reduce our impact on the environment by converting waste into resources and taking advantage of our location to produce clean and renewable energy to help us become self-sufficient.
  • To support the local community in their economic and social aspects to maintain jobs and develop a prosperous company that is able to create jobs and offer stability to the local area.

We continually strive to reduce negative effects and improve our environmental performance whenever possible. To further this declaration, The Palm Experience Hotels:

  • Will comply with all regulatory, legislative and other requirements regarding our activity.
  • Will ensure that our actions do not harm the local environment where we are working.
  • Will manage activities and installations in an ethical manner, sensitive to the environment.

These goals will be achieved through the management’s commitment, awareness of employees and the incorporation of these aspects into daily business operations. We will review our performance regularly for continual improvement.

CHILD SEXUAL ABUSE POLICY

Tourism is an important source of revenue for countries, areas and locations, providing unquestionable benefits such as economic development, cultural exchange and international promotion of a certain location, among others. Tourism is ever more accessible for everyone and a growing number of people have the chance visit more places. However, at the same time as tourism has increased, undesirable phenomena such as sexual exploitation of children and adolescents have also grown. Tourism infrastructures, used to facilitate the accommodation of clients and help them to enjoy good holidays, can also unwarily be be used to promote and carry out sexual activities with minors. In this respect, the tourism sector has great social responsibility to avoid actions harmful for the community and therefore we must act together to avoid child abuse.

Our hotel rejects this type of tourism and we:

1. Maintain a policy in opposition to the commercialisation of sexual exploitation of children and adolescents.
2. Do not allow commercialisation of sexual exploitation of children and adolescents in our installations.
3. Make sure our personnel are aware of the problem: legislation and hazards.
4. Train all our personnel to identify and report suspicious activities.
5. Work in compliance with legislation and collaboration with governmental and non-governmental organizations that pursue and try to prevent these crimes.

Procedure:

If you suspect these activities are taking place you should immediately contact your superior and provide detailed information of what you have seen and/or heard. Your superior will then decide on the steps to take, which could be:
a) Informing their superior
b) Informing the authorities.

It is only human to protect our children and adolescents against all forms of exploitation, either professional or personal.

POLICY REGARDING INTEGRATION IN THE LOCAL COMMUNITY

The Palm Experience Hotels is committed to reach a balance between sustainability and our activities, offering a vacation service to our clients in keeping with the human resources and the environment.
We strive for sustainable tourism, trying to find a balance between use and the limits of resources, protection of the environment and local culture, protecting local traditions as well as improving social balance in the region where the hotel is operating.
The philosophy of The Palm Experience Hotels is based on the belief that we are all responsible for protecting our future and should respect different cultures and the needs of the local community, as well as promote its economic development and interrelation with the company for mutual benefit.

THE PALM EXPERIENCE HOTELS’ COMMITMENT TO QUALITY

Quality is very important for our business because it gives value to the service offered to our clients. We strive to offer our guests the services they expect to find and even to exceed their expectations. We are committed to continual improvement and for this purpose we have established procedures to guarantee quality, enabling us to monitor and improve our activities.

We have implemented the following systems and procedures to support our objective of total client satisfaction and continual improvement in all aspects of our business:

a) Constantly monitoring our clients’ opinions and evaluations.
b) Procedure for handling clients’ complaints.
c) Training and development of all our employees.
d) Constant monitoring of opinions, taking improvement actions when identified.
e) Having quantifiable or measurable quality targets, which reflect the level of our standards
f) Facilitating constant repots to management of customer satisfaction evaluations and complaints.

We have quality regulations for each department, quality control systems for analysing critical points and regular external HACCP and customer satisfaction audits. Our internal procedures are regularly reviewed and our quality targets are communicated to all our employees by means of internal notes from Management and team meetings.

Although General Management has the ultimate responsibility for quality, all employees have a responsibility in their own work areas, helping to ensure the success of each stay and each client.

Política de privacidad

El Sitio Web https://www.thepalmexperiencehotels.com es propiedad de SPAIN TOURISTIK INVESTMENTS SL con CIF/NIF B55543995 y domicilio social en PAU CASALS, 1, LOCAL 1, 43840, SALOU. SPAIN TOURISTIK INVESTMENTS SL le da la bienvenida y le invita a leer atentamente las Condiciones Generales de Uso de este Sitio Web que describen los términos y condiciones que serán aplicables a su navegación por el mismo, de conformidad con lo establecido en la normativa española de aplicación. Dado que SPAIN TOURISTIK INVESTMENTS SL podría modificar en el futuro estas Condiciones de Uso, le recomendamos que las visite periódicamente para estar debidamente informado de los cambios realizados.
Con el ánimo de que el Sitio Web se ajuste a los criterios de transparencia , claridad y sencillez, SPAIN TOURISTIK INVESTMENTS SL informa al Usuario que cualquier sugerencia , duda o consulta sobre las Condiciones Generales de Uso será recibida y solucionada contactando a través de la dirección de correo electrónico marketing@thepalmexperiencehotels.com

1. OBJETO
SPAIN TOURISTIK INVESTMENTS SL suministra el contenido y los servicios que están disponibles en el sitio Web, con sujeción a las presentes Condiciones Generales de Uso así como la política sobre el tratamiento de datos personales (en adelante “Política sobre Protección de Datos”). El acceso a este sitio Web o su utilización en cualquier forma le otorga la calificación de Usuario e implica la aceptación sin reservas de todas y cada una de las presentes Condiciones de Uso, reservándose SPAIN TOURISTIK INVESTMENTS SL el derecho a modificarlos en cualquier momento. En consecuencia, será responsabilidad de todo Usuario la atenta lectura de las Condiciones Generales de Uso vigente en cada una de las ocasiones que acceda a este sitio Web, por lo que si éste no está de acuerdo con cualquiera de los mismos aquí dispuestos, deberá abstenerse respecto al uso del presente Sitio Web. Asimismo, queda advertido de que, en ocasiones se podrán establecer condiciones particulares para la utilización en el sitio Web de contenidos y/o servicios específicos, la utilización de dichos contenidos o servicios implicará la aceptación de las condiciones particulares en ellos especificadas.

2. PRIVACIDAD Y TRATAMIENTO DE DATOS
Cuando para el acceso de determinados contenidos o servicios sea necesario facilitar datos de carácter personal, los Usuarios garantizarán su veracidad, exactitud, autenticidad y vigencia. SPAIN TOURISTIK INVESTMENTS SL dará a dichos datos tratamiento automatizado que corresponda en función de su naturaleza o finalidad, en los términos indicados en la Sección de Política de Protección de Datos.

3. PROPIEDAD INDUSTRIAL E INTELECTUAL
El usuario reconoce y acepta que todos los contenidos que se muestran en el sitio Web y en especial , diseños , textos , imágenes , logos , iconos , botones, software, nombres comerciales , marcas , o cualesquiera de los signos susceptibles de utilización industrial y/o comercial están sujetos a derechos de propiedad intelectual y todas las marcas , nombres comerciales o signos distintivos, todos los derechos de propiedad intelectual e industrial, sobre los contenidos y/o cualesquiera otros elementos insertados en la página , son propiedad exclusiva de SPAIN TOURISTIK INVESTMENTS SL y/o terceros, quienes tienen derecho exclusivo de utilizarlos en el tráfico económico. Por todo ello el Usuario se compromete a no reproducir, copiar, distribuir, poner a disposición o cualquier otra forma de comunicar públicamente, transformar o modificar tales contenidos manteniendo indemne a SPAIN TOURISTIK INVESTMENTS SL de cualquier reclamación que se derive del incumplimiento de tales obligaciones. En ningún caso el acceso al sitio Web implica ningún tipo de renuncia, transmisión, licencia o cesión total ni parcial de dichos derechos, salvo que se establezca expresamente lo contrario. Las presentes Condiciones Generales de Uso de este sitio Web no confieren a los Usuarios.

О нас

Пальм Экспириенс отельная группа, которая предлагает также комплексное управление и внешнее консультирование.

Мы предлагаем вам наши знания в сфере гостиничного и ресторанного бизнеса с тем, чтобы получить максимальную отдачу от вашего отеля, в соответствии с ситуации берем на себя либо полное управление или в качестве внешних консультантов.

Мы предлагаем комплексное обслуживание, в котором мы принимаем на себя все работы сохраняя индивидуальность каждого заведения.

Предлагаем к консультацинные услуги в отельном бизнесе, где ведущие специалисты в каждой области бизнеса смогут помочь вам в том, что вам нужно.

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